As you may have heard, Facebook has introduced the new Facebook TImeline for Facebook Pages with updated tools for business, brand or organization. It’s the perfect opportunity for businesses to spruce up their Facebook Page while getting more and more people to engage with their page through the new timeline. [Read more...]
Community Managers… Facebook Page Private Messages. Yes? No?
I just heard the news… Facebook seems to be rolling out a new feature which will enable page fans to engage deeper with their favourite brands by giving them the opportunity to send private messages to the page administrator.
My first thought is “what”? Are you kidding me? Open up the floodgates…
Why would I (as a Facebook Fan) possible want to send a private message to a brand? Usually, the main reason most people contact a company directly is either to ask a question or make a complaint.







