The Virtual Assistant “Mini Sell”; Part III

In Parts I & II of the “Virtual Assistant Mini Sell” series, I determined that the following elements are what I want to consider in the development of my mini sell:

1. How I can help work out problems. (Part I)
2. The benefits of my services. (Part II)
3. My ability to connect on an emotional level. (Part III)
   
4. My devotion and commitment.

I also outlined the top benefits my target clients will gain by using my VA services and developed a chart of action words that best describe these benefits.

Today, Part III will focus on “My ability to connect on an emotional level” as well as touch on some effective communication skills to complement a virtual workstyle.

Considering that my work is indeed virtual in nature I must be able to demonstrate that I can effectively communicate in this capacity as some of the more traditional methods such as eye contact and body language are automatically ruled out. As this mini sell will be used for both person to person and online networking combining these skills is imperative.

Here is the list I came up with of some methods that can be used to effectively communicate, especially while working virtually:

1. Positive word choice ~ for example, you can replace words like can’t with unable, the phrase can you do that with are you able to, and I don’t know with I will look into that.
2. Energy & enthusiasm ~ ensure that you display a lot of energy while speaking and are enthusiastic about the topic.
3. Self control ~ refrain from making negative comments, interrupting the speaker, or not acknowledging what the speaker said. For example, if the speaker says “I lost my spouse recently” and then continues speaking about something unrelated you better make sure that when you respond you say, “I am sorry to hear about your spouse, it must be a very difficult time for you.” It’s imperative to always acknowledge and reiterate what is being said.
4. Empathy ~ try to relate to the speaker whenever possible. If they make a comment about being frustrated about a new version of their favourite software being really difficult to learn you want to respond by saying something like, “I know Mr. x, I always get thrown off for a while when trying to learn something new.

Now that we have a few examples of how to communicate effectively and on an emotional level we can work on incorporating these methods into the mini sell.

In Part IV of The Virtual Assistant “Mini Sell” I will cover how to incorporate “my devotion and commitment” into the mini sell. In the meantime, please share with us some examples of how you are able to communicate effectively while working virtually.

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