I just heard the news… Facebook seems to be rolling out a new feature which will enable page fans to engage deeper with their favourite brands by giving them the opportunity to send private messages to the page administrator.
My first thought is “what”? Are you kidding me? Open up the floodgates…
Why would I (as a Facebook Fan) possible want to send a private message to a brand? Usually, the main reason most people contact a company directly is either to ask a question or make a complaint.









