Do You Lead By Example?

I was left with a warm and fuzzy feeling tonight after reading this post on the Freshbooks blog, “Why Founders Should Do Support“.

Mike highlights one of the key factors I believe will help shape long term, positive, client relations within your company ~ lead by example.

“Constantly staying in touch with your customers will lead you to new insights and ideas for new ways you can enhance the value of your services. Those ideas will inevitably lead to new opportunities to revenue generating which may just be around improving customer service. Also, look at what an impact that might have on your team. They know you are rolling up your sleeves too when a note like this comes in, and as your organization grows, that egalitarian approach to work can do a lot to keep people aligned.”

Mike, kudos to you for being a true leader.

I often wonder why some founders, CEOs, and other “big wig’s” tend to go the total opposite route and choose the scarcity model. You know, the one’s who think it’s cool to be unreachable. Who don’t have time to call you back and you know that they are sitting at their desk looking at their call display feeling smug. Or the one’s who hide behind their assistant.

I think in the corporate world this “scarcity” tactic often becomes the norm but as an entrepreneur who is responsible for every aspect of business development how can this model make sense?

I enjoyed working in a really large Canadian telecommunications for 6 years directly supporting 2 top executives. In that environment their customers were actually their employees, as in most executive positions. I must say that some of the execs did indeed go out “on the floor” every single day to greet their staff, give a pat on the back, and some days, even hand out treats. But then, there were a select few who had their doors shut most of the day… In the end, it was the execs that walked the floor that were candidates for promotion.

Random Posts

• My Notebook The HP Pavilion dv6000 Entertainment PC
• WordPress 2.5.1 and The Secret Lives of Blogs
• Email Spam Policies
• The Top 10 Ways to Maximize Your VAnetworking.com Membership ~ Written by a VAinsider
• Promote International Virtual Assistants Day
• Keywords, Business Listings, User Created Content Google Maps Has It All…
• Survey Says; 72% Of Respondents Would Not Feel Comfortable Hiring A Virtual Assistant From Overseas
• 101 Useful Resources for Online Entrepreneurs

« Wondering What The Top 3 People’s Choice Social Media Networks Are? | Home | Social Media For Business; An Ottawa Network Roundtable Discussion »

• Subscribe via RSS

  • The Top 10 Ways to Maximize Your VAnetworking.com Membership ~ Written by a VAinsider

• Enter your email address:

  Delivered by FeedBurner

• Categories

  • Blogging
  • eMarketing
  • Equipment-Supplies
  • Holidays
  • Marketing
  • Networking
  • Notes
  • Planning
  • Publicity
  • Resources
  • Social Media
  • video
  • Virtual Assistance
  • Virtual Business

• Recent Posts

  • The Top 10 Ways to Maximize Your VAnetworking.com Membership ~ Written by a VAinsider
  • Business Things I love This Week!
  • Learn How To Remain Inspired and Productive When Working From Home in This Exclusive Interview
  • Check Out The Hot New WordPress Theme Directory
  • Local Ottawa Entrepreneur Announces Internet Marketing Virtual Assistant Certification
• Search for:

• Tags

  aweber Blogging Business Goals Content Management delegate elevator speech Goal Setting Google Holiday Marketing Holidays Internet Marketing Marketing Mini Sell newsletter Online Collaboration online portfolio Priorities prioritize Publicity publicty Resources Social Media Social Networking Tasks Time Management Twhirl Twitter Twitter Tools VAclassroom VAclassroom.com VAinsiders VANA VANA Forum vanetworking.com VA Talk Show Virtual Assistance Virtual Assistant virtual assistant forum Virtual Assistant Networking Virtual Assistant Networking Association virtual assistant training WordPress WordPress 2.5 Wordpress 2.5.1 WordPress Themes